bdtk 3's Privacy Policy

1. Introduction and Scope

bdtk 3 operates an online gaming and sports betting platform for users in Bangladesh. This Privacy Policy ("Policy") applies to the bdtk 3 website, mobile application, and all services included within them. By creating an account on our site or using any of our services, you consent to the data-processing practices described in this Policy.

This document is prepared so that you can clearly understand what information we hold about you, what it is used for, and what rights you have over your own data. This Policy should be read alongside our Terms and Conditions, as both documents together form the legal basis of our relationship with you.

This Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh. Our customer support team is available at all times to assist with any questions regarding data processing.

2. Information We Collect

bdtk 3 collects only the information necessary for providing services and managing accounts. This information can be divided into the following categories:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID card or passport number (for identity verification)
• Current address and contact details
• Mobile number and email address

2.2 Financial Information

• Deposit and withdrawal transaction history
• Mobile banking account details (bKash, Nagad, Rocket)
• Applicable bank account information
• Records of transaction amounts, times, and methods

2.3 Gaming and Betting Activity Information

• Betting history, win/loss records, and balance changes
• Preferred game categories and playing patterns
• Bonus usage and wagering progress

2.4 Technical Information

• IP address, device type, and operating system
• Browser version and language preferences
• Site access times, page navigation, and session duration
• Geographic location (country and division level only)

3. How We Collect Information

We collect information through various methods. The most direct method is when you share information with us yourself — for example, when filling in the registration form, submitting identity verification documents, or contacting customer support.

In addition, information is also collected automatically through your activity on our platform. Every login, every bet, every deposit and withdrawal request is recorded in our system. This information is used primarily to ensure account security and to detect any unauthorised activity.

Some information may also come from third parties — such as transaction confirmations from payment gateways, verification results from identity verification agencies, or, if you join through a referral programme, basic introductory information from the referrer.

4. Purpose of Using Information

bdtk 3 does not store any information without purpose. Every piece of data is used for a specific, clear reason:

4.1 Service Operation and Improvement

Information is used to create and maintain accounts, process transactions, provide bonuses and promotional offers, and improve platform performance.

4.2 Identity and Age Verification

Our services are for persons aged 21 or above only. Identity and age verification is carried out at the registration stage and for transactions above certain amounts.

4.3 Security and Fraud Prevention

Technical and transaction data is monitored to detect unauthorised use of accounts, prevent money laundering, and address cybersecurity threats.

4.4 Customer Support

Information is used to answer your account-related questions, resolve complaints, and provide personalised assistance where applicable.

4.5 Responsible Gaming

It is our responsibility to monitor your gaming activity patterns to identify potentially problematic behaviour and provide the necessary support. You can find more details about this process in our Responsible Gaming section.

5. Data Storage and Security

bdtk 3 uses industry-standard security measures to keep your information safe. All data is transmitted via SSL encryption, and AES-256 encryption is applied during storage.

5.1 Technical Security Measures

• TLS 1.3 encryption on all communications
• Encrypted storage in secured data centres
• Regular security audits and vulnerability testing
• Two-factor authentication (OTP-based)
• Automated monitoring to detect suspicious activity

5.2 Data Retention Period

All information is retained while your account remains active. Even after an account is closed, certain information may need to be retained for a defined period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

5.3 Access Controls

Only authorised staff who require access to carry out their responsibilities may access your personal information. All internal access is logged and reviewed regularly.

6. Sharing Information with Third Parties

bdtk 3 never sells your personal information or transfers it to third parties for advertising purposes. However, sharing information may be necessary in limited circumstances:

6.1 Service Provider Partners

The necessary financial information is shared with bKash, Nagad, Rocket, and associated banks for payment processing. These partners operate under strict confidentiality agreements and may use the information received only for specified purposes.

6.2 Identity Verification Agencies

Necessary documents may be shared with approved identity verification service providers to complete the KYC (Know Your Customer) process.

6.3 Legal Obligations

It is our legal responsibility to provide information in accordance with applicable laws in Bangladesh, court orders, or lawful requests from government authorities.

6.4 Business Changes

In the event of a change in company ownership or a merger, after giving you advance notice, your information may be transferred to the successor entity.

7. Cookies and Tracking Technologies

bdtk 3 uses various types of cookies and similar technologies that improve your browsing experience and help us maintain the quality of our services.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as maintaining login sessions, storing security tokens, and retaining cart or balance information. They cannot be disabled.

7.2 Analytics Cookies

These cookies collect statistics on page views, session duration, and navigation paths to help us understand how effectively our platform is being used.

7.3 Preference Cookies

These cookies are used to remember your language preferences, interface settings, and previous selections, so you do not need to set them up again each time you visit the site.

You can disable non-essential cookies by going to your browser settings. However, this may limit some functionality of the site.

8. Your Rights and Choices

You have specific rights over your own personal information. bdtk 3 fully recognises these rights and keeps the process of exercising them straightforward.

8.1 Right of Access

You may request at any time to know what information we hold about you, when it was collected, and what it has been used for.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. Some information you can change yourself from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Opting Out of Marketing Communications

If you wish to stop receiving promotional emails or SMS messages, you can change this preference from your account settings or by contacting our support team.

To exercise these rights or for any related questions, please contact us directly. Our team will aim to respond to your request within 72 hours.

9. Protection of Minors

All services on bdtk 3 are strictly for persons aged 21 or above. We do not knowingly collect or process any information from minors.

Age verification is a mandatory step in the registration process. If we find that a person has created an account using a false age, that account will be closed immediately and all associated information will be deleted.

If you suspect that a minor is using our platform, please inform us immediately. Detailed guidance on this matter is available on our Responsible Gaming page.

10. Changes to This Policy

bdtk 3 reserves the right to update this Privacy Policy as needed. If there are any significant changes to the Policy, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A summary of the changes will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will change

If you do not raise an objection within 30 days of the updated policy being published, you will be considered to have consented to the new policy. For significant changes, we may seek your active consent.

11. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, you are welcome to contact us. Our privacy team and customer service representatives are available at all times to assist.

For the content of this page or general information about us, you can visit our About Us page.